I need to uninstall LapLink, PCsync or PDAsync. How can I be sure that the software is completely removed?

Cause

Solution

Attention! If you have Laplink Everywhere installed, you must reinstall it after performing these steps.

For LapLink

IMPORTANT: If you need to uninstall LapLink Gold 11 on a computer running Windows XP, see Technical Document 690: Uninstalling LapLink Gold 11 in Windows XP before proceeding.

1. From the Windows Start menu, go to Programs, and point to LapLink (Version).
2. Click Uninstall.
3. Follow the on-screen instructions and Reboot when the uninstaller has finished.
4. -- NOTE: If the above uninstall fails, just continue with the remaining steps in this article.
5. Double-click on My Computer, double-click on the (C:) drive, double-click on the Program Files folder, and then right-click on the Laplink Gold folder and Delete it.
6. From the Windows Start menu, go to Find or Search, and click Files or Folders.
7. In the Named field, type TSI*.*
8. Make sure the drive with your program files (normally the C:\ drive) is in the Look In field.
9. Click on the Search Now or Find Now button. It will take a few moments to search the hard drive for all files that start with TSI.
10. In the Search results window, Delete the TSI32 folder .
11. For each of the remaining files, Right-click on it and choose Properties.
12. Click on the Version tab (if there is one). - If there is no Version tab, then skip the file. - If the Company value contains Traveling Software or LapLink, click OK and then delete the file, otherwise, skip the file. - If you are unable to delete a file that is due to be deleted, note the file name and try it again after you have completed the “To clean your Windows registry” section below and rebooted the computer. If you are still unable to delete the file, contact Laplink Technical Support

To clean your Windows registry

1. From the Window Start menu, click Run, type REGEDIT and click OK.
2. Note: Before making the following changes, make a backup of your registry. See Technical Document 111: How do I Backup and Restore the Windows Registry for more information. Alternatively for Windows XP users, see Technical Document 670: How to Create a Windows XP Restore Point.
3. In the left pane, click My Computer.
4. From the Edit menu, click Find.
5. In the Find what field, type LAPLINK and press Enter.
6. Note: The Keys, Values and Data box must be checked and the Match whole string only box must be cleared.
7. The Registry is searched for the word LAPLINK. When the search stops and highlights a result, press Delete, click Yes to confirm the deletion, and then press F3 to find the next entry.
8. NOTE: If you receive an error attempting to delete a registry key, see Technical Document 1055: Error deleting key
9. Repeat step 5 until the search reaches the end of the Registry.
10. Repeat steps 2 through 6 using the word TRAVELING.
11. Close the Registry Editor and reboot your computer.

For PCsync

1. From the Windows Start menu, go to Programs, and point to PCsync.
2. Click Uninstall.
3. Follow the screens and click Reboot when the Uninstaller has finished.

To clean your Windows registry

1. From the Window Start menu, click Run, type REGEDIT and click OK.
2. Note: Before making the following changes, make a backup of your registry. See Technical Document 111: How do I Backup and Restore the Windows Registry for more information. Alternatively for Windows XP users, see Technical Document 670: How to Create a Windows XP Restore Point.
3. In the left pane, click My Computer.
4. From the Edit menu, click Find.
5. In the Find what field, type LAPLINK and press Enter.
6. Note: The Keys, Values and Data box must be checked and the Match whole string only box must be cleared.
7. The Registry is searched for the word LAPLINK. When the search stops and highlights a result, press Delete and click Yes to confirm. Press F3 to find the next listing.
8. NOTE: If you receive an error attempting to delete a registry key, see Technical Document 1055: Error deleting key
9. Repeat step 5 until the search reaches the end of the Registry.
10. Repeat steps 2 through 6 using the word PCSYNC.
11. Close the Registry Editor and reboot your computer.

For FileSync

1. From the Windows Start menu, go to Programs, and point to FileSync.
2. Click Uninstall.
3. Follow the screens and click Reboot when the Uninstaller has finished.

To clean your Windows registry

1. From the Window Start menu, click Run, type REGEDIT and click OK.
2. Note: Before making the following changes, make a backup of your registry. See Technical Document 111: How do I Backup and Restore the Windows Registry for more information. Alternatively for Windows XP users, see Technical Document 670: How to Create a Windows XP Restore Point.
3. In the left pane, click My Computer.
4. From the File menu, click Find.
5. In the Find what field, type LAPLINK and press Enter.
6. Note: The Keys, Values and Data box must be checked and the Match whole string only box must be cleared.
7. The Registry is searched for the word LAPLINK. When the search stops and highlights a result, press Delete and click Yes to confirm. Press F3 to find the next listing.
8. NOTE: If you receive an error attempting to delete a registry key, see Technical Document 1055: Error deleting key
9. Repeat step 5 until the search reaches the end of the Registry.
10. Repeat steps 2 through 6 using the word FILESYNC.
11. Close the Registry Editor and reboot your computer.

For PDAsync

See Technical Document 668: How do I Ensure that PDAsync is Completely Uninstalled? for more information.

Product: Laplink Gold
KB: 103  Last updated: Jun 9, 2010
Keywords: Uninstall 
Platforms:

• WinXP
• WinMe
• Win98/SE
• WinNT
• Win2K
• Win95

Wildcards (internal use):

• Uninstall